I am calling from the technical department and we believe you have a problem with your Windows computer. Is that right?
Which computer is that? I have seven.
But they all use the same internet connection, right?
No. Wrong. I have several internet connection methods.
But you have a problem with your insection which we can help you with…
“Insection”? I don’t know what that means.
Please turn on your computer.
Which computer? I have seven. Look, let me make this easy for you. I have worked in the repair department of a multi-national computer company for over thirty years. Do you really think that I would think that you know that there is a problem with my computer which you can help me with?
Please turn on your computer, sir.